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1. I get a message that says "Blackboard Collaborate has encountered an exception"

This message usually pops up for first time users. Just click "Don't Send", and it should connect to your session.

2. I click on the "Webmeeting" link in my course, but nothing happens

If you are using Safari or Internet Explorer as your web browser, they may not tell you that your Collaborate session file has been downloaded. Open the "Downloads" menu in your browser, and you should see a file called "webmeet.jnlp". Double click on that file, and the session should launch. Internet Explorer users may also want to try "Why doesn't the WebMeet link open a session?" listed below.

3. When trying to connect to a webmeeting, I get the message, "Access Denied, session JNLP is not valid"

This problem usually occurs because an invalid JNLP file is used to initiate the Collaborate session. Usually this can be solved quickly by exiting from the Collaborate window, and trying to reconnect.

4. When trying to connect to a webmeeting, I get the message, "this application is from an unidentified developer"

Mac users will receive this message, and can get around it by going to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere".

5. Why doesn't the WebMeet link open a session?

A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

IE WebMeeting Error

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

6. Can I disable the Information Bar prompt when starting Elluminate?

To stop the information bar from blocking file and software downloads

  • Click to open Internet Explorer. 
  • Click the Tools button, and then click Internet Options.
  • Click the Security tab, and then click Custom level.
  • To turn off the Information bar for file downloads, scroll to the Downloads section of the list, and then, under Automatic prompting for file downloads, click Enable.
  • Click OK, click Yes to confirm that you want to make the change, and then click OK again.
 
 

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