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Student Accounts

The Student Accounts Office is responsible for billing and collection of student tuition, fees and housing charges. Our office staff is dedicated to helping you meet your personal financial responsibilities by providing courteous service in regards to any questions about your student account. Please stop by, call or email us with your questions. We are located on the second floor of the Novatney Building in room 215.

Our Mission Statement

Our office is dedicated to providing quality services to the students, parents, faculty and staff, and to support the University of Alaska’s educational goals through the correct assessment of student fees, collections procedures, and receipting the University funds.


Student fees for the Fall 2020 term are due by

January 24th, 2019.

  Thank you.

Payment Options

  • Web:  Log onto UAOnline to pay with any major credit card or a checking account.**
    • Paying with a debit card? Many debit cards have a daily limit of $500 to $2,000. If you try to make a payment for more than that amount, your card may be declined unless you communicate with your bank first.
  • In Person:  Cash, check or credit card payments can be made at the walk-up counter, second floor of Novatney Building, Monday-Friday, 8 a.m.-5:00 p.m. 
  • By Mail:  Send checks payable to UAS, clearly marked with the student ID to ensure it is credited to the proper student account, to: 
    • UAS Office of the Bursar
      11066 Auke Lake Way
      Juneau, AK 99801

** Beginning May 1, 2018, the non-refundable service fee for credit and debit card payments made through UAOnline will increase to 2.85%.  The fee will continue to be charged separately to your card. E-Check payments made using UAOnline continue to be FREE of any service charge. Payments may also be submitted to UAS campuses with no service fee.

Billing Statements

Electronic bills are generated on the 15th of each month and made available via UAOnline. An e-mail reminder will be sent to your UA assigned email address each time a new bill is generated. To view your electronic bill, go to UAOnline and choose Student Services & Account Information from the main menu, then select Student Account, and then Statement and Payment history. The Student Account option will also direct you to where you can make a payment.

Payment is due by the published deadline even if a bill is not received.  It is the student's responsibility to periodically check their account to ensure they are in good standing.

Instructions on how to pay online

Don't wait in line; pay tuition and fees online! The TouchNet system is open 24/7 and you are able to provide permission to others to access and pay your Student Account online.

Instructions for online fee payment (credit card or personal check)

  1. Go to, select Login to Secured Area and log on using your student ID and PIN Number.
  2. Select Student Services and Account Information.
  3. Select Student Account
  4. Select Account Detail for Term (Semester) Pay Term Balance.
  5. Carefully read the instructions and terms on this page.
  6. Select Make a Payment, select term, amount, and payment method.*
  7. Print the confirmation page. Review the Account Detail for Term to verify the payment was accepted.

*If paying by credit card, choose the type of card; enter the credit card number and the expiration date. NOTE: The address on your credit card bill must match the billing address that you enter on this screen. 

*If paying by check, enter the routing number, account number, name, address and amount. Click on Continue. If you agree with the terms, click on I Agree.

Tuition Management Systems

If you would like to pay your education expenses monthly, use the interest-free monthly payment option offered by our partner, Tuition Management Systems. The payment plan is available for a small enrollment fee and includes personal account service, automated account information 24 hours a day, and access to your account through their website. For more information on payment options, education loans, free education payment counseling, please visit the Tuition Management Systems website at You may also call them toll-free at 1-800-722-4867.

Paying with Financial Aid

Financial aid will appear on your student account when it is disbursed by the Financial Aid Office. To ensure that your aid is disbursed timely, please review the Financial Aid checklist on their webpage at

The Student Accounts Office and the Office of Financial Aid are two separate departments, but they work closely together. If you have any questions regarding your Student Accounts statements, please contact Student Accounts at (907) 796-6267. If you have questions regarding your Financial Aid Award Letter or have other questions concerning your aid eligibility/status, please contact the Office of Financial Aid at (907) 796-6255.

Class Cancellation and Financial Responsibility Guidelines

If you have registered for classes but have changed your mind about attending, it is your responsibility to inform the Registration Office that you wish to cancel your reservations. Otherwise, you are liable for any charges due on your student account.

When you register for a course you are agreeing to pay all charges on your student account by the published term due date, and acknowledge that the University may take action to deregister* you or take other action for non-payment. University policy requires a financial hold be placed on your student account if you fail to meet your financial obligations. A financial hold may be placed on a student account for balances in excess of $50. Financial Holds prevent any access to registration, grades, transcripts, and diplomas. Access to University services will be reinstated once a student pays the outstanding balance. Students may contact the Student Accounts office to discuss options.

*This is NOT a guarantee of being dropped; you must OFFICIALLY drop a course WITHIN THE DROP PERIOD to cancel financial responsibility for selected courses.

How UAS protects your identity

We're committed to protecting your identity and personally identifiable information. The best way to protect your credit card and personal information from being compromised is for you to access your account and pay your bill at UAOnline. But we realize this isn't always possible, so we do accept cash, check and money order payments in person.

To verify your identity, we may ask you a series of questions (if over the phone) or ask that you present a valid ID (if in person). A valid ID type is Whale Card, driver’s license or state-issued ID, passport or military ID. If you do not have a valid ID when visiting our office, we will verify your identity through a series of questions.

If a third party (parent, spouse, significant other, friend, etc.) wishes to make a payment on your account, we will gladly accept payment on your behalf but we will not release any information to them unless you have specifically authorized us to do so by completing a Family Educational Rights and Privacy Act (FERPA) form. The payer will receive a receipt that payment has been made to the Bursar's Office but will not receive information about your account. If you wish to share your protected information with any individual, please complete the FERPA form and submit it to our office.

If you have any questions or concerns about the processes we use to protect your identity, please feel free to contact our office.

More information:


The Family Educational Rights and Privacy Act (FERPA) deals with the privacy of education students records that are 1) directly related to a student and 2) maintained by an institution or a party acting on behalf of the institution. UA strives to protect student records as per FERPA guidelines. All faculty and staff who have access to student records are required to complete an annual FERPA training.


Gramm-Leach-Bliley Act is a financial privacy guideline to protect consumer information held by institutions. Under GLBA, institutions are required to protect student and employee financial information. UA maintains the financial information in strict confidence. UAS Financial Aid has protocols to ensure financial protections are in place. 


General Data Protection Regulation (GDPR), is new data privacy law applicable to the European Union subjects and business operations that involve EU subjects. The new law results from the need to protect data and privacy rights of students, faculty, exchange students, researchers, employees, donors and alumni. UA has a steering team to advise on the implementation of GDPR.

Whale Card

Whale Card

What are the Benefits?

  • It's convenient: Using your Whale Card is easier than carrying cash, checks or credit cards.
  • It's faster than cash: The Whale Card will always have exact change.
  • It's safe: If your Whale Card is lost or stolen, simply email or call (907) 796-6267, and we'll take care of the rest.

What can I do with my Whale Card?

  • It's your official UAS ID
  • It's your library card (set this up at the Egan Library)
  • It's your key access to campus buildings
  • It's your key access for residents of on-campus housing
  • It's your access to the UAS Juneau Recreation Center
  • It's a way to pay for many things around campus including dining service locations, as well as campus stores and on-campus housing laundry facilities

How can I apply for my Whale Card?

On campus

  1. Fill out the Whale Card Application Form
  2. Take the completed form to Student Accounts to receive your Whale Card

Distance students

Distance students can apply for and receive Whale Cards via mail.

  1. Fill out the Whale Card Application Form
  2. Scan a current, valid picture ID (state ID, driver's license, passport, military ID, etc.)
  3. Take an eligible digital photo of yourself (head and shoulders close up photo of just yourself). Formats accepted: .jpg / .jpeg or .png
  4. Send all required documents to or fax to (907)-796-6006

Once issued, the Whale Card will be mailed to the address listed on the student’s university account or to their local campus for pickup. You can check and update your address on UAOnline

How much will it cost to get my Whale Card?

You must be a currently registered student or an employee to get a Whale card. There is no charge for your first card.

I've lost my Whale card or need to replace it. Help!

Come by our office to replace a damaged, lost or stolen card. You will be charged $20 for a replacement. This fee may be waived if you are exchanging for a damaged card or if you have an official name change. We cannot print out a card with your new name until the change has been made by the Registrar.

Dining Dollars and Whalebucks

What's the difference between "Dining Dollars" and "Whalebucks"?

Dining Dollars are used for food purchases only at the on-campus dining facilities as well as at the campus stores. They cannot be used for non-food purchases. In addition, Dining Dollars accounts do not carry over from one term to another.

Whale Bucks can be used at any of the campus stores as well as for housing laundry facilities.

How do I add Whalebucks?

There are a few different ways to add Whalebucks to the Whale Card:

  • Through the eAccounts website
  • Through the  iOS or Android mobile app
  • By visiting the Student Accounts office
  • By using the machines located at John Pugh Hall or at the Main Housing Lodge

Please note

  • unused Whalebucks expire after 18 months
  • unused Dining Dollars expire at the end of every term, and no refunds are available
  • there will be a $10 administrative fee for Whalebucks account refunds or transferring money from a UAA Wolf or UAF PolarExpress card

2019–2020 Tuition Schedule

The 2019–2020 tuition and fee schedule runs from Fall Semester 2019 through Summer Semester 2020. Additional credits are assessed at the appropriate rate per credit. For non-residents, these rates are $789 per credit for lower division, $835 for upper division, and $1,079 for graduate credit.

  • Non-residents may take up to 4 credits per semester at the resident rate; however, additional credits may cause credits, including the first four, to be re-assessed at the non-resident rate.
  • For Alaskan residents, all credits are assessed at $223 per credit for lower division, $269 for upper division, and $513 for graduate credit.
  • Western Undergraduate Exchange (WUE) program: residents of Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming, and the Commonwealth of the Northern Mariana Islands and are eligible under the WUE program. The WUE surcharge is 150% of the lower division resident tuition rate.

Tuition prices vary, based upon the following criteria:

  • Lower division (000 - 299 level), upper division (300-499 level) and graduate (600-699 level) courses.
  • Resident - State of Alaska, Sister City, Yukon and Northwest Territory residents.
  • Non-resident - Residents of all non-WUE states, International students.
  • WUE - residents of the 14 other participating western states and the Commonwealth of the Northern Mariana Islands

Following are three graphs showing tuition costs per credit for Resident, WUE and Non-RES for Lower Division, Upper Division and Graduate level courses per semester.


#Resident $223WUE $335Non-Res $789
4 credits or less same as resident tuition


#Resident $269WUE $404Non-Res $835
4 credits or less same as resident tuition

GRADUATE (600-699)

#Resident $513Non-Res $1079
4 credits or less same as resident tuition

2019–2020 Fees

Network Access Fee

  • Lower Division: $9 per credit
  • Upper Division: $11 per credit
  • Graduate: $21 per credit
  • Non-resident rate: $32 per Lower Division (000-200 level) credit
  • Non-resident rate: $33 per Upper Division (300-400 level) credit
  • Non-resident rate: $43 per Graduate credit

The purpose of the network charge is to cover rapidly rising costs, especially in the maintenance and enhancement of our university-wide technology infrastructure. The charge will be applied at a 4% rate on a course-by-course basis to tuition, non-resident surcharges if applicable, and fees in lieu of tuition, for credit and non-credit courses. Courses with applicable fees less than the lower division credit hour tuition rate will be exempt from the charge. All calculated fees will be rounded to the nearest dollar.

Consolidated Fee - Juneau

$47 per credit

The non-refundable consolidated fee is used to provide students with a variety of opportunities and services that enhance the quality of the educational experience and facilitate the delivery of instruction by covering costs associated with the use of various in-class and e-learning instructional materials, supplies, and technologies, as well as learning support resources, facilities, student activities and recreation. The Juneau campus consolidated fee partially funds these specific student services: student government, student health clinic, the Egan Library, the campus learning and testing center, the I.T. Helpdesk, Whalesong, the UAS recreation center, and the Juneau campus shuttle system.

Consolidated Fee - Sitka and Ketchikan

$25 per credit

The non-refundable consolidated fee is used to provide students with a variety of opportunities and services that enhance the quality of the educational experience and facilitate the delivery of instruction by covering the costs associated with the use of various in-class and e-learning instructional materials, supplies, and technologies, as well as learning support resources, facilities, and student activities. The Sitka and Ketchikan campus consolidated fee supports these specific student services: student government, campus learning and testing center, campus computer lab, I.T. Helpdesk, and the campus library.

Optional Student Alumni Fee (Juneau Only - Applies to Fall Term)

$15 per year, optional*

The optional student alumni fee is charged to students taking 6 or more credits during the fall semester. Students must notify UAS cashier or Alumni Office if they would like to opt out of the fee two weeks following the start of the Fall term. Students starting in the Spring will need to notify the UAS Alumni Office for membership.

Lab/Materials Fees

A lab/material fee may be charged for certain courses that require the use of special materials, supplies, services, or equipment as noted in course descriptions.

* Fee is refundable if student requests to opt out by the last day to drop classes with 100% refund. (See Academic Calendar for 100% refund dates.)

Miscellaneous Student Fees

Whale Card ID Replacement 

UAS has a one card system. Go to Student Accounts office in the Novatney Building to get your card. It's your ID, Meal Plan and Key Access, all in one! Come see us in Student Accounts for more information.

Your first card is free, any replacement cards will cost $10. Please come visit Student Accounts in Novatney 215 to get your card.

Student Housing Vehicle Registration

Student Housing residents may register one vehicle per student at Student Housing without a fee. Limits are one vehicle per single resident (no boats or trailers), and two vehicles for family residents. Students failing to register their vehicle will be assessed a parking fee and may have their vehicle removed from the student housing lot.

Monthly Bus Pass

Students enrolled in 9 credits or more are eligible to purchase bus passes at the discounted rate of $20 (limit one per month) during the semester.  Students enrolled in less than 9 credits may purchase bus passes at the standard $40.00 rate. Bus passes are good for unlimited riding all month anywhere in the Juneau Borough.  This is a benefit offered by the City and Borough of Juneau to UAS students.

If you don't pay your tuition and fees in full or make other payment arrangements by the final fee payment deadline, it could result in cancellation of your class schedule. UAS may withhold transcripts, grades and other services, and cancel meal plans and housing if you do not pay your financial obligations. If the university takes such action, you may still be responsible for all or a portion of your balance. Registration may be withheld from any student who is delinquent in paying any amount due to the university. The registration process is not complete until you have paid all fees and charges. The university may* drop you from your courses after the fee payment deadline if you owe a balance to the university. A $100 reinstatement fee will be charged to re-enroll in any dropped courses.

All tuition and fees are due by the fee payment deadline published in the current semester class schedule. This includes tuition, student fees, room rent, meal plan costs, and deposits. Any charges unpaid at the end of the previous semester are also due and must be paid before you can re-enroll. If you owe money to the university and submit an enrollment form and payment for the current semester, you will not be enrolled into your classes; the payment will be applied toward your balance. If the current semester payment is by check from a source other than the student, the payment will be returned to the source.

* This is NOT a guarantee of being dropped; you must OFFICIALLY drop a course WITHIN THE DROP PERIOD to cancel financial responsibility for selected courses.

Please refer to the Academic Calendar for semester deadlines.

Students often sign up for classes they don't intend to take. They may be checking to see how much a course will cost or planning to take courses but later change their minds. Once students add a class on UAOnline, charges are placed onto the students' account, which they remain financially responsible for, even if they never show up for the class. Student Accounts is then required to collect on these past due accounts. This policy drops students who inadvertently sign up for courses they did not intend to take.

The policy also helps with accurate class counts and helps make space for other students.

The change should not have adverse affects on students who either pay by the deadline or make proper payment arrangements with Student Accounts by the payment deadline.

If you sign up for a late-start course before the fee payment deadline, you will be responsible for tuition and fees by the fee payment deadline. Payment for late-start classes added after the fee payment deadline are due by the first day of class. If you are enrolled in multiple late-start classes added after the fee payment deadline, then the tuition and fees for all classes are due by the first day of the first class. You can wait to register for late-start courses, but there is a chance there may not be space available

Waitlisted classes will appear on your schedule, but are not included in the total number of credits enrolled for the semester for the purposes of tuition, fees, or financial aid requirements. Tuition and fees are calculated only for the credits you are officially enrolled in and do not include waitlisted classes, therefore no payment is due for any waitlisted course until a student is admitted into a course. Students are not dropped for non-payment from courses they are waitlisted for, as long as they are not dropped for non-payment from other UAS term courses. Students notified by the Office of the Registrar of waitlisted course availability, must actively register into the course(s) via UAOnline or paper form. As with any course registration, it is the student’s responsibility review their account on UAOnline to verify course registration, tuition and fees. Students registered into a class after the published payment deadline are required to pay all course fees by the first date of course instruction. Refer to the Registrar's Office Registration Information page for additional wait list course information.

You may not be dropped from your courses at another campus, but your course schedule may be cancelled at UAS if you fail to pay by the UAS fee payment deadline. Remember to check with the other UA campus to determine their deadline dates.

You must have paid in full, received financial aid, or be enrolled in a payment plan in order not to guarantee to not be dropped for non-payment. All degree and non-degree students with at least one class at UAS can enroll in a payment plan through Tuition Management Systems (TMS). Please be aware that payment plans are semester based and students have to re-enroll into a payment plan for each semester. For additional information about payment plans, payment methods, or due dates contact us at (907) 796-6267.

Yes. Students may re-enroll in their classes if there is still space available. Payment of a $100 reinstatement fee in addition to payment or approved payment arrangements for any reinstated courses. Students will need to sign and submit a Request for Reinstatement form and a UAS Add/Drop form to the Student Accounts office, available under the Forms tab. Students should contact the Student Accounts office with any questions.

Tuition Waivers

If you are using any kind of tuition waiver, please complete waiver request form and submit it to the Student Accounts office. You may submit by email, fax (907) 796-6006, or in person at the Novatney Building room 215. DocuSign forms have been added to the UAS Student Accounts Forms tab for your convenience.

Senior Citizen Waiver

The UA Board of Regents policy waives regular tuition for Alaska residents at the age of full Social Security retirement benefits. You are eligible to utilize the Senior Citizen Tuition Waiver and enroll in UAS courses if:

  • you are a permanent resident of Alaska;
  • you are eligible to receive full Social Security retirement benefits; and
  • there is space (i.e. no wait list) in the class or classes you want.

Do not register until the first day of instruction if you are using a senior tuition waiver. You must meet both age and residency requirements by one of the following dates to be eligible for the corresponding semester: September 1 for fall; January 1 for spring; May 1 for summer. Reimbursements will not be made to senior citizens who pay for a course and then request a waiver. Please call (907) 796-6267 for more information.

Employee Tuition Waiver

Employee tuition waivers "waive" the cost of 16 credits per academic year for University employees. Other criteria:

  • Tuition waivers cover tuition only.
  • The employee must be employed on the first day of instruction to be eligible.
  • Employees may waive a maximum of 8 tuition credits per semester.
  • The employee is responsible for paying all other fees by the payment deadline.
  • Tuition Waivers must be submitted before the end of the semester.
  • Tuition Waivers must be signed by the employee to be valid.
  • Reimbursements will not be made to employees/dependents who pay for a course or courses and later become eligible.
  • Dependents must be under the age of 24 on the first day of instruction to be eligible.
  • Waivers found to be ineligible will be reversed and the students will be responsible for payment of waived tuition

Tuition Waiver Request forms can be located under the Forms tab for electronic submission.  Forms may also be submitted via mail or fax to the UAS Student Accounts Office at 11066 Auke Lake Way, Juneau, AK 99801 or (907) 796-6006.


There are many reasons why a student might be eligible for a refund. If you have questions or believe you should have a refund please call us at (907) 796-6267 or email us at Refund checks picked up at the Student Accounts Office require current, valid identification that matches to the check name. Refund checks will not be released to third-parties without prior authorization and approval.

Refunds can take up to two weeks to process after being requested.

Financial Aid Refund

Refunds to students for Financial Aid are generated after the aid is disbursed and all charges have been paid. Student Accounts processes refunds as soon as possible; however, refunds may take up to 2 weeks from the date requested. After viewing their account activity on UAOnline, students expecting a refund may contact the Student Accounts office at (907) 796-6267 with any additional questions. Each semester, the initial disbursement of financial aid to your student account begins no earlier than 10 days prior to the first day of classes. The disbursement date is NOT the day you should expect a refund, but rather, is the day we begin processing refunds. Student refunds are processed in the order they are disbursed by the financial aid department. *Speed up your financial aid refund by signing up or ensuring your account information is correct for Direct Deposit.

*Course changes made after financial aid has been disbursed may result in a delay or reversal of the financial aid refund. Students should meet with their advisor or a Financial Aid representative to ensure they continue to meet aid requirements.

If you are expecting Financial Aid or Scholarships that are not listed on your UAOnline student account, call the Financial Aid office at (907) 796-6255 or email at

If you have received confirmation that your tuition and fees will be paid by a third-party agency or university department, and you don’t see the payment applied to your student account on UAOnline, call the Student Accounts office (907) 796-6492 or email us at

Setup Direct Deposit

The University of Alaska offers direct deposit. Students have the option to elect to receive refunds directly into their bank accounts.

Once you set up your bank information online (checking or savings), all future student refunds will be deposited directly to your bank account within 3–4 days of when the university processes a payment.

The initial setup is quite simple using UAOnline and will only have to be done once unless you change banks or decide to stop participating in your direct deposit.

You will be notified via UA e-mail when the setup is complete, when a deposit is processed and any time you make changes to your direct deposit bank information.

More information about direct deposit is available on the UA Direct Deposit Services at the University of Alaska page.

To set up direct deposit and begin receiving direct deposits, sign on to UAOnline. Then:

  1. Select "Financial Aid" from the tabs across the top of the page
  2. Select "UAS" from the choice of three universities
  3. Select "Direct Deposit Services"
  4. Select "First time setup of direct deposit". Take note of the other options available here once you have initially set up direct deposit.
  5. Follow the instructions on how to enter your bank information. Be sure to confirm your account number with your bank.
  6. Press the "Submit" button to complete the direct deposit setup

Petitions for a Tuition Refund

Students may submit a Petition for Refund to the university. This is a request for an exception to university policy on refunds of tuition and fees in the event of extenuating circumstances. Petitions are not automatically granted but will be considered in light of the criteria set forth below and the individual circumstances of the request. Being unaware of university procedures or deadlines does not constitute justification for refund. Refunds are rarely granted and only when extenuating circumstances are documented. A UAS Petition Form is available online, or from Student Accounts or the Registrar's Office.

Petitions for an adjustment of university financial obligations may be granted when a student has been physically disabled, has experienced a death in the family, has a change in employment hours or location beyond the student's control or has other extenuating circumstances. All charges are considered true and correct and are therefore not suspended during the review process. The university reserves the right to move forward on all collection efforts during the review process. Students should note that Financial Aid regulations do not allow for course(s) that have been issued a grade be dropped from transcripts or satisfactory academic progress (SAP) reporting, therefore an approved petition may result in a refund of fees but continue to show the registered incomplete course in academic records.

  • Only requests submitted by the student or by a person with legal authority to act on behalf of the student will be considered.
  • The deadline to submit a Petition for Refund is no later than one academic year following the semester in which the course was offered. Requests that are not received within this time frame will not be considered.
  • Refunds will not be considered for courses in which a student received a passing grade, an Incomplete, or for which a Deferred or Audit grade exists. In situations that a tuition refund is approved, Financial Aid regulations do not allow for course(s) that have been issued a grade be dropped from transcripts or SAP reporting.
  • Decisions will be made solely on supporting documentation provided. In all cases a personal statement from the student is required summarizing the situation and explaining the need for an exception to the refund deadline.
  • A request will only be approved if the petitioner can demonstrate unanticipated and unavoidable circumstances beyond the student’s control that arose or came to light after published deadlines. Work-related issues, financial hardship,and failure to read UAS’ documents generally do not present justifiable reasons to support a refund request.
  • Petitions for refund for self-support courses are generally not allowed and must, at a minimum, have approval of the academic unit/department chair or director.
  • Mandatory Student Fees are not refundable unless a student drops all courses during the 100% refund period.
  • If the petition for refund is approved, refunds will be issued to the original funding source, e.g., credit card, financial aid, granting agency, lending agency, etc.
  • Submitted, completed petitions are generally reviewed weekly. The complexity, completeness, and the number of petitions in review will determine the response time frame. All charges are considered true and correct and are therefore not suspended during the review process. The university reserves the right to move forward on all collection efforts during the review process.
  • Requests for reconsideration of an adverse decision must be in writing to the UAS Vice Chancellor of Administration within 30 days of the day the decision is mailed or otherwise distributed to the student. Letters should address what the petition committee decided in error based upon university policy, or for what reason the university should make an extraordinary exception to its published policies. It is encouraged to provide any documentation that supports the claim. See the UAS Appeal Process for Financial Refunds page for more information.
  • Complaints about dissatisfaction with academic courses,methods of course delivery or instructor performance are not considered under this process. Depending on the nature of the complaint, these matters are considered according to the Student Dispute/Complaint Resolution Process or the Academic Dispute Resolution Procedure.

Military Students Called to Active Duty or Deployment

Students called to active duty or involuntarily activated, deployed or relocated during an academic term are eligible for 100 percent refund of tuition and fees, and a prorated adjustment on housing and meal plans.

In 1997, the Taxpayer Relief Act established two education tax credits and a deduction for student loan interest. These credits are explained in detail in Publication 970 from the IRS.

The 1098-T form is a Tuition Payment Statement that includes information that colleges and universities are required to issue for the purpose of determining a student's eligibility for education tax credits.

In previous years, your 1098-T included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) we billed to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, we will report in Box 1 the amount of QTRE you paid during the year.

Depending on your income (or your family’s income, if you are a dependent), whether you were considered full or half-time enrolled, and the amount of your qualified educational expenses for the year, you may be eligible for a federal education tax credit. You can find detailed information about claiming education tax credits in IRS Publication 970, page 9.

The dollar amounts reported on your Form 1098-T may assist you in completing IRS Form 8863 — the form used for calculating the education tax credits that a taxpayer may claim as part of your tax return.

UAS is unable to provide you with individual tax advice, but should you have questions, you should seek the counsel of an informed tax preparer or adviser.

By federal law, all forms must be postmarked by January 31 each year.

No, in fact we encourage students to access their 1098-T tax forms online through UAOnline.

Students may access their 1098-T information through UAOnline:

  1. Login to the secured area (This can only be done by the student receiving the 1098-T)
  2. Select Student Services & Account Information
  3. Select Student Account
  4. Select Tax Year
  5. Enter Tax Year and submit
  6. Select Tax Notification

Please Note

  • Students that have elected to receive their 1098-T via mail may not have an option to print the 1098-T PDF form and will need to print the screen.
  • The 1098-T is based on a single calendar year, January 1–December 31 of any year and not the academic or aid year.

You are eligible to receive a 1098-T if you paid qualified charges during the past calendar year that were not reported on the previous year's 1098-T statement.

Canadian residents may request a T11A from the Bursar by email

Important Note

A 1098-T statement in no way suggests that you are eligible for a tax credit. 1098-T statements are for informational purposes only. Please speak with a tax professional or consult the IRS website for more information about whether or not you qualify for a credit.

Visit UAOnline for more 1098-T information.

Third-party billing

General information

Students who are sponsored by a company, local, state, federal or international governmental agency, or a branch of the U.S. military may be eligible to have all or a portion of their bills sent directly to the sponsor. We must have a letter of authorization or purchase order on file before the award can be processed. Once processed and a bill is generated, payment by the sponsor is due upon receipt.

The charges paid by the agency/donor/sponsor can vary — some will pay tuition and mandatory fees, others will also pay for housing, dining, books, or other charges. Students are responsible for paying any charges not authorized by the agency by the fee payment deadline.

It is up to the student to gain the appropriate authorization from the agency/donor/sponsor they are working with. We cannot process anything until we have written authorization from the agency/donor/sponsor nor can we contact them on the student's behalf. It is the student's responsibility to ensure the Student Accounts office receives the authorization prior to the payment deadline.

Billing procedures

There is no standard form, as each agency is different in the information it requires to be billed correctly. Some companies will write an official letter stating what they are willing to pay. Others have an agency-specific form. Regardless of the format, all contracts or letters must include the following information:

  • student’s name
  • student’s 8-digit ID number
  • specific charges to be covered (e.g., tuition, fees, room and board)
  • date the award applies to (e.g., fall only, spring only, fall and spring)
  • agency/sponsor name and contact person
  • agency/sponsor mailing address
  • agency/sponsor phone number
  • agency/sponsor fax number
  • purchase order number (for government contracts)

Agencies must submit the contract or letter authorizing payment to Student Accounts.

  • Fax: 907-796-6006
  • Email:
  • In person: Student Accounts, Novatney Building
  • Mailing address:
    UAS Student Accounts
    Mailstop: NOV3
    11066 Auke Lake Way
    Juneau, AK 99801

Billing authorizations must be received by the published fee payment deadline.

Payment deadlines for the 2019-2020 academic year:

  • Fall 2019 semester: September 6
  • Spring 2020 semester: January 24
  • Summer 2020 semester: May 22

Note: A credit will usually appear on the student account within 48 hours of receipt of the contract. This credit does not mean that the University has received payment from the third party; it means authorization has been received. If the agency/sponsor does not pay the entire tuition and fee cost, the student must pay the remaining balance before the fee payment deadline to avoid a late-payment charge. Authorizations received after the fee payment deadline are subject to the drop for non-payment process and any reinstatement fees will be the responsibility of the student.

Payment information

Payments must be made by the agency upon receipt of billing notice. If payment is not received before the next semester begins, the credits will be reversed on the student’s account, and the student will be billed for the unpaid amount (including any applicable late fees). Any charges that are not paid by the sponsor are billed directly to the student.

Payments can be made in the form of a check or credit card.

Make checks payable to the University of Alaska Southeast. To ensure that check payments are applied correctly and to avoid the student receiving duplicate credit, it is important that payments reference the invoice number and not the student ID number. Checks should be mailed to the address above.
Credit card
Contact the Student Accounts Office at 907-796-6267.

For questions about third-party billing, contact Student Accounts at 907-796-6267 or

Petty Cash Reimbursement

On department approval, legitimate university expenses under $100 incurred by employees out-of-pocket may be reimbursed directly to the employees from the Student Accounts office by presenting a petty cash voucher along with the original sales receipts.

The voucher must be signed by the head of the department or the supervisor for whom the funds are being spent.

Petty cash vouchers are also available from the Student Accounts office in the Novatney building, room 215.

Questions or Concerns about course fees
Departments and faculty are encouraged to communicate any questions regarding course fees.


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